Improve the work
Fix what’s broken, not what looks broken.
Operational excellence
Targeted improvements to the processes, systems, and decisions.
Fix what’s broken, not what looks broken.
Turn a fix into something that holds.
Cut cost without cutting corners.
If no one can see it, no one can fix it.
Find where technology can make a difference.
Four phases
Time on the floor, not in a conference room.
Change the work, with the people doing it.
Standards, cadence, and who owns the number.
We leave. Your team runs it.
Virginia Mason built a production system out of the Toyota playbook and ran it in the hospital — not as a class, as the way the work got done. The methods are decades old and well documented.
Read the Virginia Mason story →