How we think — BMR Consulting

“We trained the team in March. It didn’t take.”

A week of training doesn’t change how the work runs. Culture change does.

A trained operator who slows the line to do it right gets asked why the line is slow. That happens twice before they stop.

“Everyone knows the layout. It’s fine.”

If finishing one job means walking the building twice, the layout is the process. Nobody put that travel on a report.

“We updated the SOPs last year.”

Nobody wrote it down. New people learn it from whoever’s been there longest, and it drifts shift to shift. Then that person retires.

“If we automate this step we’ll get the time back.”

A bot needs one process, not four. Pick the wrong one and you get the same mistake at speed, logged beautifully.

“How long will you be here?”

Most consulting bills by the hour, so a slow fix pays better than a fast one. We measure it differently: does it still work when we’re gone?

What we do